Alan Clopine
Written By
ABOUT THE AUTHOR

Alan Clopine is the CEO & CFO of Pure Financial Advisors. He currently leads Pure Financial Advisors along with Michael Fenison and Joe Anderson. Alan joined the firm about one year after it was established. At that time the company had less than 100 clients and approximately $50 million of assets under management. As of [...]

Published On
May 20, 2020

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Letter to Clients, June 16, 2020: Important Update on Pure Financial’s Offices Reopening

Dear Clients,

As California moves into Phase 3 of reopening from the COVID-19 shutdown, we wanted to reach out again to provide an update on our interactions with you and the precautions we are taking to keep each of you, as well as our employees, as safe as possible. As you know, we have been maintaining only a small staff in our physical locations, while most of our employees have operated remotely. We have also been conducting all client meetings remotely, either over the phone or by utilizing video technology. These methods have been effective, and we have been pleased with our ability to deliver the service you expect, as well as by your responses to these new delivery methods. As we consider reopening our offices, we are closely following guidance from the CDC, the State of California, and local authorities. Importantly, when there is any doubt regarding our ability to safely operate, we are erring on the side of caution. With that in mind, our plan at this point is as follows:

  • Our intent is to reintroduce staff only gradually into our office locations. This is in part to give us time to complete physical alterations to our offices to promote social distancing, as well as to work on enhanced sanitation protocols. This gradual shift is made possible by how effective our employees have been at operating from home under often difficult circumstances.
  • We will continue to conduct most of our meetings with you remotely. Again, this is made possible by the effectiveness of these interactions to date.
  • We will begin, on an extremely limited basis, to see clients in our offices. However, please keep in mind there are significant challenges to this, depending on the office in question.
    • Our Brea office is on the first floor of its building, and limited client interactions there are aided by the absence of an elevator or the need to interact with other building staff or visitors.
    • Our San Diego, Irvine, and Woodland Hills offices are all on higher floors, necessitating an elevator ride to visit our offices. In addition to the potential health hazards this presents, consider that in San Diego as an example, elevator access is currently limited to 2 individuals at a time. Given the size of the building, this opens the possibility of long waits in the lobby just to access our office.
    • Most importantly, in an average week, we see 200-300 clients across our offices. Since each interaction carries a small possibility of COVID-19 transmission, the more interactions, the higher the probability of transmission. Given our desire to keep employees and clients safe, we are hesitant to have too many clients physically visit our offices, particularly out of respect to those clients who fall into higher-risk groups.

The bottom line is that as long as government policies allow, we are now able to accommodate limited face-to-face meetings when and if they are necessary. We are also here if you have to physically drop off or pick up paperwork. However, for the time being, we will continue to use video and phone as our primary method of conducting meetings and interacting with each of you, and we strongly urge you to consider this method unless your individual circumstances necessitate an in-person meeting.

While the above is our current plan, it is important to remember that we are facing an unprecedented and rapidly evolving situation. If circumstances change, so too will our reopening plans. However, regardless of where we are sitting and how we are interacting with you, we promise to continue to deliver the highest quality service, financial planning, and investment management.

As always, if you have any questions regarding this or anything else, please do not hesitate to reach out to your financial planner or anyone at Pure Financial.

Thank You,

Alan R. Clopine, CPA, AIF®
CEO & CFO

Pure Financial Advisors, Inc.
A Registered Investment Advisor
3131 Camino Del Rio North, Suite #1550
San Diego, CA 92108
T | (619) 814-4100, Fax | (619) 814-4109
W | purefinancial.com

The information in this e-mail and in any attachment, may contain information which is privileged. It is intended only for the attention and use of the named recipient. If you are not the intended recipient, you are not authorized to retain, disclose, copy or distribute the message and/or any of its attachments. If you received this e-mail in error, please notify the sender and delete this message. Thank you.


Letter to Clients, March 20, 2020: California “Stay at Home” Order

Dear Clients,

An Important Update on Pure Financial Advisors’ Operations:

On March 19th, California Governor Gavin Newsom declared a “Stay at Home” Executive Order under which all citizens in the state must avoid leaving their homes, with limited exceptions. In accordance with our business continuity plan, Pure had already been preparing for this eventuality by moving a portion of our employees in each of our departments to remote locations. In light of the Governor’s order, we are accelerating this process and will have most of our employees working remotely.

Rest assured that regardless of where our employees sit, they remain well equipped to perform their essential functions, and our firm remains open for business and prepared to address any needs or concerns you might have. All of our remote systems are secure and encrypted for your protection. Importantly, there is no change to our ability to:

  • Update your financial plan
  • Prepare updated tax projections
  • Facilitate any trades including rebalancing or tax-loss harvesting
  • Invest new money or raise cash as needed
  • Process any new account paperwork or other important documents
  • Talk with you via phone or email and answer any questions you have during this difficult time

While many of us are working remotely, we are still able to receive and process mail. We are also available via our email addresses, as well as by phone at (619) 814-4100. Our work extensions have been forwarded to our employee’s cell phones.

We realize this is an unusual and trying time and our entire firm remains committed to helping you get through it. We hope to return to more traditional office arrangements as soon as the law allows but are grateful that our ongoing preparation and planning have placed us in a position to continue providing uninterrupted service despite these extraordinary circumstances.

If you have any questions, please do not hesitate to reach out to us – we are here for you.

We hope you and your families remain healthy and safe, and look forward to seeing you again in person as soon as possible.

Best,
Alan R. Clopine, CPA, AIF®
CEO & CFO

Pure Financial Advisors, Inc.
A Registered Investment Advisor
3131 Camino Del Rio North, Suite #1550
San Diego, CA 92108
T | (619) 814-4100, Fax | (619) 814-4109
W | purefinancial.com

The information in this e-mail and in any attachment, may contain information which is privileged. It is intended only for the attention and use of the named recipient. If you are not the intended recipient, you are not authorized to retain, disclose, copy or distribute the message and/or any of its attachments. If you received this e-mail in error, please notify the sender and delete this message. Thank you.


Letter to Clients, March 16, 2020 & March 17 video presentation

Dear Clients,

We are reaching out to you in an effort to let you know what we are doing in response to the new developments regarding COVID-19. While the situation continues to evolve and we will react accordingly, here is where we stand as of Monday March 16th, 2020:

Our highest priority is the health and well-being of our employees and our clients, which is why we made a decision to temporarily suspend face-to-face meetings and instead will conduct our meetings with you via phone or through an online video conference system (Zoom). While we know that some of you prefer face-to-face meetings, we have been utilizing phone and video communication for many years, and we thank you in advance for your understanding and support of a temporary move to video-conferenced meetings. Of course, you can also continue to reach us at any time via phone and/or email.

We believe that our decision to hold virtual client meetings is the responsible thing to do. The technologies we utilize are data-encrypted and provide a secure platform for client conversations as well as information exchanges. We also have the ability to use DocuSign technology for any documentation or signatures required. We are monitoring the latest advisories from the World Health Organization (WHO) and the U.S. Centers for Disease Control (CDC) and will let you know when we resume in-person meetings again.

As you are no doubt aware, global stock markets have fallen sharply over the past several weeks. We realize that at times like this, communication and interaction with your financial advisor is of paramount importance. We want to reassure you that we will continue to provide you with the same level of financial planning and individualized client services you are accustomed to receiving from Pure.

While we never could have predicted the Coronavirus, situations like this are why we have a Disaster Recovery Plan in place. We conducted a full test of our plan, with all department heads participating, on December 21st of 2019, and we are now putting several of the measures tested in place.

  • Trading: During volatile market periods, the ability to transact is of vital importance. As such, we are implementing our Disaster Recovery Plan by separating our trading team into multiple locations. Taking this step supports our ability to invest and trade your portfolios in the face of this evolving situation.
  • Planning and Client Services: Our planning and client services teams are also implementing a dual-geography approach. Again, these built-in redundancies are designed to protect employees from the spread of the virus and to enhance the continuity of the service we can provide you, whether that is an update to your financial plan, a new tax or cash flow forecast, or the processing of an account application, Roth conversion, or cash distribution.
  • Advisors: While our financial advisors are currently working “as usual” from their offices, they all have the ability to work remotely, and will remain accessible to you via phone, email, and video conferencing for the foreseeable future. We remain committed to remaining available to you in these difficult times and encourage you to reach out as frequently as necessary with questions regarding your financial plan, your portfolios, or Pure Financial.

Also, please note that Brian Perry, Director of Research, CFP®, CFA, will be giving a video presentation tomorrow, on March 17th, at 2 pm PST to answer questions about the market.

Click to watch the presentation:
Market Update, March 17, 2020: Pure Financial Advisors’ Bear Market and Recession Response

Please do not hesitate to contact your financial advisor or anyone at Pure Financial if you wish to discuss current market events or their impact on your financial future.

This is an unprecedented time for all of us; however, we will be here to provide you with a seamless and positive client experience. We appreciate your confidence in Pure’s ability to help you with your financial needs.

Sincerely,
Alan R. Clopine, CPA, AIF®
CEO & CFO

Pure Financial Advisors, Inc.
A Registered Investment Advisor
3131 Camino Del Rio North, Suite #1550
San Diego, CA 92108
T | (619) 814-4100, Fax | (619) 814-4109
W | purefinancial.com

The information in this e-mail and in any attachment, may contain information which is privileged. It is intended only for the attention and use of the named recipient. If you are not the intended recipient, you are not authorized to retain, disclose, copy or distribute the message and/or any of its attachments. If you received this e-mail in error, please notify the sender and delete this message. Thank you.