The Client Services Manager position will work closely with and report to the Director of Client Services and will oversee several members of the Client Services team.
This position will have a lot of interaction with Financial Advisors but will also interact with other department heads, including Investment Management and Planning to ensure client service requests are completed accurately and handled in a timely manner.
Responsibilities:
- Oversee and manage client services team members and ensure that tasks (cases) are completed.
- Ensure client services adheres to policies and procedures and that they are being conducted correctly and proficiently by the team.
- Assess and monitor internal processes and help implement changes as needed.
- Ensure security, integrity, and confidentiality of data
- Act as liaison, when necessary. This may include escalation of cases or communications with Advisors and/or with custodians.
- Oversee the resolution of client issues and escalations in a timely and efficient manner.
- Review information and data entered into Salesforce or with the custodians.
- Coordinate schedules and handle time off requests.
- Prepare and present reports (e.g., department performance), as requested.
- May be required to help with Client Services, as needed (e.g., to step in with workload and/or when a team member is out). This may include fulfilling client servicing requests, such as Wire or ACH funds, document requests, or handling rollover calls and other transfer-related steps, or preparation of paperwork or agreements for Advisor meetings, when necessary.
Qualifications:
- Bachelor’s degree in business, finance or similar field
- Prior financial services management or supervisory experience (minimum of 3-5 years of experience) in the financial services industry is required
- People management experience (e.g., training, engaging and retaining people to optimize talent and productivity)
- Previous experience working in an RIA is preferred
- Able to work independently with little or no supervision
- Willing to take initiative and be proactive
- Ability to multitask and prioritize fluctuating workloads
- Capable of managing time and handling multiple demands and competing priorities and adjust accordingly
- Strong attention-to-detail
- Excellent communication skills, both written and verbal, with the ability to effectively convey information to clients or others
- Proficient in Microsoft Word, Excel, and Outlook
- Experienced user of Fidelity Wealthscape and/or Charles Schwab Institutional preferred
- Salesforce CRM and/or eMoney financial planning software experience is a plus
Additional Details:
- Salary Range: $85,000-$105,000 (annualized)
- Benefit package includes health (medical, dental, and vision insurance), FSA and/or HSA plans, group and voluntary life/accidental death & dismemberment (AD&D) insurance, long-term disability insurance (LTD), a 401(k) plan with an enhanced employer match, including pre-tax, Roth and after-tax contributions, as well as generous holiday and paid time off policies.
- This is an in-office (non-remote) position for the San Diego, CA office; however, this position may be able to move to a hybrid schedule at a future date.
Interested?
Candidates should submit a resume to careers@purefinancial.com.
